Employment

Employment Opportunities

From attorneys to professional administrative staff, our firm's success depends on hiring talented people for every position. We emphasize the importance of developing and retaining high-quality professionals who are driven to make a positive impact. If you are seeking a position that demands excellence and rewards skill, initiative, and hard work, please review our job openings and contact us.

Sussman Shank LLP is an equal opportunity employer.

Help Desk Technician

Description:
Seeking an individual with previous Help Desk experience in desk-side user support. Candidate must possess a strong understanding of PC and printer hardware, Microsoft Windows operating systems and Microsoft Office applications. We are looking for someone with the ability to learn and retain solutions and apply a systematic approach to troubleshooting and problem solving. This individual should be able to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge, as well as work with individuals in all departments to assess the individual's needs and develop and deploy methods to resolve their technical issues.

Please submit resumes to our Information Technology Director: 
Gregory C. Rotvik 
grotvik@sussmanshank.com

Responsibilities: 

Problem Solving
  • Respond to queries either in person, via email, or over the phone.
  • Provide answers to users by identifying problems.
    • Ask questions to determine nature of problem.
    • Research answers.
    • Guide firm users and clients through corrective steps.
    • Follow up with customers to ensure issue has been resolved.
  • Install, modify, and repair computer hardware and software to fix issues.  This includes phone peripherals and dictation units.
  • Avoid legal and security challenges by monitoring compliance with firm policies, security guidelines and procedures.
Trend Gathering
  • Analyze calls to spot common trends and underlying problems.
  • Gain feedback from users about computer usage.
  • Log in and keep records of issues.
  • Improve system performance by identifying problems and recommending changes.
  • Create self-help documentation whereby users can manage/mitigate like tasks.
System Maintenance
  • Coordinate and manage loaner laptops for checkout and return.
  • Coordinate and set up conference room phone, computer, and projector.
  • Ready computer for next user (imaging, cleaning, setup).
  • Replace printer ink, and order new cartridges as needed.

Expected Competencies:
  • Proven experience as a help desk technician or other customer support role.
  • Must possess the ability to diagnose and resolve basic technical issues while providing a high level of professionalism and strong personal interaction skills.
  • Must possess a working knowledge of office software platforms and products (Word, Excel, Outlook PowerPoint, Adobe, etc.).
  • Must possess a good understanding of computer systems, mobile devices, and other technology products.
  • Must possess a basic understanding of general networking and local area network (LAN) technologies.
  • Must be detail oriented with strong organizational skills.
  • Excellent verbal and written communication skills required.
  • Proficient typing skills are required.
  • Associate degree in Information Technology, Computer Science, or equivalent experience or certifications.
  • Understanding of and experience in a legal firm setting supporting legal vertical applications, such as document management (Worldox), Contact Resource Management (InterAction), and Litigation Support platforms (Summation) a plus.

Equal Opportunity Employer
Competitive Benefits and Compensation
Named one of the 100 Best Companies to work for in Oregon

Hours: Part Time - approximately 20 hours per week, with potential for more. Monday through Friday, 9:30 AM - 1:30 PM

Posted: 3/16/2018
Contact
Gregory C. Rotvik
grotvik@sussmanshank.com